Refund and Return Policy – LZBM

Effective Date: March 4, 2025

At LZBM, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to offer a hassle-free return and refund policy to ensure you have the best shopping experience.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
✔️ Items must be unused, unopened, and in their original packaging.
✔️ Return requests must be made within 30 days from the date of delivery.
✔️ Items must be accompanied by a proof of purchase (receipt or order confirmation).
✔️ Certain items, such as personalized, final sale, or hygiene-sensitive products (e.g., opened skincare or cosmetics), are non-returnable for safety and hygiene reasons.

2. How to Request a Return

To initiate a return, follow these steps:
1️⃣ Contact Us – Email info@lzbm.xyz or call 860-615-3824 with your order number and reason for return.
2️⃣ Wait for Approval – Our team will review your request and provide return instructions.
3️⃣ Ship the Item Back – You are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.
4️⃣ Receive Your Refund – Once we receive and inspect your returned item, we will process your refund within 5-7 business days to your original payment method.

3. Refund Policy

✔️ Full Refunds: Issued for returned items that meet our return conditions.
✔️ Partial Refunds: May apply for damaged or opened items (case-by-case basis).
✔️ Non-Refundable Items: Gift cards, final sale items, and used personal care products.

4. Exchanges

If you receive a damaged, defective, or incorrect product, we will offer a free exchange or a full refund. Please contact us within 7 days of receiving your order to arrange a replacement.

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:
✔️ Check your bank account.
✔️ Contact your credit card company, as processing time may vary.
✔️ If the issue persists, email info@lzbm.xyz, and we will assist you.

6. Contact Us

For any questions regarding returns or refunds, feel free to contact our support team:
📧 Email: info@lzbm.xyz
📞 Phone: 860-615-3824